LGBTQIA+ Health Care Services Resource Center
A new central resource center to help LGBTQIA+ members and families intuitively find helpful information and critical resources to understand what paths they may follow when finding the inclusive health care they need.
LGBTQIA+ Patients…
Face disproportionate challenges when seeking the health care services they need.
Make up 642,000+ people
in Massachusetts
Equate to 9.3% of the U.S. Population according to the 2024 U.S. Census Bureau Report
Research Approach
Consumer Research
80 LGBTQIA+ Consumer Interviewed
325 LGBTQIA+ Consumers Surveyed
Provider Research
30 Providers Interviewed
75 Providers Surveyed
Employer Research
10 Employer Interviews With Companies Who Provide Benefits to Employees
When Interviewing and surveying Consumers, we learned…
Consumers face numerous hurdles when trying to understand their medical benefits to access critical health care services
LGBTQIA+ are disproportionately not being recognized and respected in medical systems and settings.
Harmful anti-LGBTQIA+ health care policies and propaganda are increasing exponentially.
Consumers who identify as LGBTQIA+ are more likely to defer care due to fear of high out-of-pocket costs.
Consumers are struggling to identify providers who deliver gender affirming and reproductive services.
Consumers face concern of
potential discrimination from their health plans.
When Interviewing and surveying Providers, we learned…
Providers historically have not received diverse patient trainings in medical school and struggle to create inclusive practices
Providers are having to jump through hurdles to support patients navigating their health plan coverage for gender-affirming and reproductive services.
Some providers have been targeted by extremists who are anti-LGBTQIA+ for providing inclusive health care.
Some providers are no longer accepting health insurance because of how difficult it is to navigate requirements and reimbursement.
Patients of providers may not identify themselves out of concern for discrimination or facing rejection.
Providers are experiencing severe staffing shortages and are struggling to maintain capacity to provide personalized care.
When Interviewing and surveying Employers, we learned…
Employers are struggling to provide inclusive benefits to all of their employees.
Employers are struggling to provide support to the gender-diverse employees due to their lack of awareness of health care resources.
Employees are struggling to find the inclusive care they need due to regional barriers.