Hello, I’M Alex!
Welcome to my page! I’m a passionate, creative problem-solver who specializes in leading cross-functional teams, experience design initiatives, workshop facilitation, curriculum development and being the voice of consumers for executive audiences.
I believe that access to quality, affordable, and dignified health care is a fundamental human right. This however, is not a reality for many individuals in the United States. I am on a relentless pursuit to use the power of design to improve consumer experiences and to ensure marginalized patients can one day achieve equitable health outcomes.
“You cannot design for a population without them.”
Michael Curry - President of the Mass League of Community Health Center
Work Samples
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Automating Prior Authorizations (2022)
Embeds directly within provider Electronic Medical Record Systems and workflow to identify if prior authorization is required for procedures, and if so, apply an automated review to provide real-time authorization decisions.
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LGBTQIA+ Health Care Services (2025)
A new Blue Cross Blue Shield of Massachusetts resource center available to BCBSMA members and non-members to help them find providers who deliver inclusive care, gender-affirming care, HIV prevention & management, reproductive health care, as well as frequently asked questions
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Reversing Opioid Overdoses in MA (2018)
An emergency overdose first aid kit supplied with Narcan to equip union workers with the right tools and resources to reverse opioid overdoses. Blue Cross Blue Shield of Massachusetts pilot program.
My Skillsets
*Presenting to Mass Challenge’s Health Equity Business Accelerator in February 2025
Professional
Service Design
UX Design
DEI Training Facilitation
Framework Development
Curriculum Development
Business Process Improvement
Design Strategy Facilitation
Interview Facilitation
MVP Implementation
Business Case Development
User Research / Testing
Technical
Adobe Creative Suite
Microsoft Office
Figma
Mural, Miro, Figjam
3D Modeling
Hand Sketching
Graphic Translation
Wireframing
Low & High Fidelity Prototyping
Journey Mapping / Storyboarding
Consumer Recruiting