Hello! I am Alex :)
Welcome to my page! I’m Alex, a passionate creative problem-solver who specializes in experience design, workshop/discussion/design facilitation, teaching & user research. I am also a Boston drag performer!
I believe that access to quality, affordable, and dignified health care is a fundamental human right. This however, is not a reality for many individuals in the United States. I am on a relentless pursuit to use the power of design to improve consumer experiences and to ensure marginalized patients can one day achieve equitable health outcomes.
“You cannot design for a population without them.”
Michael Curry - President of the Mass League of Community Health Center
Public projects
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Fast Pass
Embeds directly within provider Electronic Medical Record Systems and workflow to identify if prior authorization is required for procedures, and if so, apply an automated review to provide real-time authorization decisions.
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Dia-B-Teams
A new Blue Cross Blue Shield of Massachusetts Diabetes Resource Center which includes real-time support, easily accessible information for diabetes prevention and management
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The Opioid Toolkit
An emergency overdose first aid kit supplied with Narcan to equip union workers with the right tools and resources to reverse opioid overdoses. Blue Cross Blue Shield of Massachusetts pilot program.
My Skillsets
Professional
Service Design
UX Design
DEI Training Facilitation
Framework Development
Curriculum Development
Business Process Improvement
Design Facilitation
Human-Centered Design
MVP Pilot Development
Product Design
User Research / Testing
Technical
Adobe Creative Suite
Microsoft Office
Figma
Mural & Miro
3D Modeling
Sketching
Graphic Translation
Wireframing
Low & High Fidelity Prototyping
Journey Mapping / Storyboarding
Consumer Recruiting